FAQ

If you haven't received an order confirmation, one or more things may have caused it:

• Your order has not been approved and therefore not processed. Until your order has been approved and processed you will not receive a confirmation of the purchase.
• Your order confirmation might have landed in your junk mail. Please check the spam folder in your mailbox.
• The e-mail addess provided is incorrect. Please double check the e-mail address you've provided when placing your order.

If you’re still missing an order confirmation, you are welcome to contact us here.

Unfortunately, it’s not possible to undo or change your order after it’s placed.

If you wish to use your right of withdrawal and return your order, see our return policy.

You can see our estimated delivery and prices.

When your order has been shipped from our warehouse, you receive an e-mail with a tracking link. If you haven't received an e-mail, please check your junk filter and whether you provided the correct e-mail address.

If you have questions, please contact our customer service here – remember to have your order number or invoice number ready so we can help you as fast as possible.

If you experience any issues with your delivery you can always contact our customer service here. Please include information about your order number (XXXX-US) or invoice number, so we can help you as fast as possible.

If you need to report a problem with a product, please do so by using our product claim form.

If you have any questions or need assistance in regards to your claim, please contact our customer service here.

Please fill out the the return form from your order and add it to the package you wish to return. You decide which shipment you wish to use, but we recommend using a secure packaging with tracking.

Please note – we are not able to pick up your return package in parcel shops, and it cannot be sent COD or without distribution.

Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you, the customer. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please be aware that some couriers charge a fine if the package is not picked up.

You can read our withdrawal and return policy.

When your return is received at the warehouse, the return process will begin. We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice.

However, we reserve the right to hold the return payment until we have received the goods you returned.

As soon as the return process is finished you will receive a credit note on email and a refund to the same payment method you used for the purchase.

Orders with delivery address in the United States can only be purchased on qmamvds.com

You can always contact us here and we will get back to you as soon as possible. Our customer service is located in China. so please be aware of different time zones.

You can purchase fabric samples of most of the textiles we offer. This can give a better feel for color and structure, and thus be helpful in a decision-making process.